Sbi life employee complaint

Step 1

The insured can register a complaint through the following modes:

• Post:
  SBI Life Insurance
  Natraj, M. V. Road and WE Highway Junction,
  Andheri (East), Mumbai – 400 069
  Telephone: 022 6191 0000
• SVP and Chief of Client Relationships
  SBI Life Insurance
  Central Processing Centre
  7th Level (D Wing) and 8th Level,
  Seawoods Grand Central,
  Tower 2, Plot No. R-1,
  Sector - 40, Seawoods,
  Nerul Node, Navi Mumbai – 400706
  Telephone: 022 6645 6785
  Email – hcr@sbilife.co.in
  
• Customer Service: 1800 22 9090 (All days of the week | 9 AM to 9 PM)
• Email ID: info@sbilife.co.in
• Register Complaints Online: https://www.sbilife.co.in/en/feedback

Customers can also contact the nearest SBI Life Insurance branch or regional customer service desk.

A response will be received within 15 days from the receipt of the complaint/grievance.

Step 2

If the resolution you received does not meet your expectations, write to:

Chief Operating Officer
SBI Life Insurance
Central Processing Centre
7th Level (D Wing) and 8th Level,
Seawoods Grand Central,
Tower 2, Plot No R-1,
Sector – 40, Seawoods,
Nerul Node, Navi Mumbai – 400706
Telephone: 022-66456023
Email ID: coosoffice@sbilife.co.in

Step 3

In case you are not satisfied with the information provided by the insurance company or if there is no response from the insurance company, then you may further contact the Grievance Redressal Cell of the Consumer Affairs Department of IRDA or the Insurance Ombudsman.

IRDA Grievance Details

• IRDA Grievance toll-free number: 155255
• Fax number : 91 40 6678 9768
• Email ID: complaints@irda.gov.in
• You can also register your complaint online at http://igms.irda.gov.in
• Address for communication for complaints by fax/paper:
  Consumer Affairs Department
  Insurance Regulatory and Development Authority
  9th Floor, United India Towers,
  Hyderguda, Basheerbagh,
  Hyderabad – 500 029
  Telangana

In the unlikely event that the policyholder is not happy with the resolution provided by the company, they may approach the Insurance Ombudsman located in their region. Some relevant information:

• The office of the Insurance Ombudsman has been established by the Government for the redressal of any grievance in respect of life insurance policies.
• In case the insured/policyholder is not satisfied with the decision/resolution of the company, they may approach the Insurance Ombudsman of their state or an appropriate judicial/quasi-judicial authority having jurisdiction over the matter for redressal of your grievance.
• Details related to the Insurance Ombudsman have been provided in the policy documents.

The insured/policyholder may approach the Insurance Ombudsman if the grievance pertains to:

• Insurance claims that have been rejected or any dispute on the legal construction of the policy
• Delay in settlement of claims
• Dispute with regard to the premiums
• Non-receipt of the insurance documents

The complaint should be made in writing and be duly signed by the complainant or his/her legal heirs with full details of the complaint and the contact information of the complainant.

The address of the Insurance Ombudsman may be obtained online at www.irdaindia.org.in.

As per Provision 13(3) of the Redressal of Public Grievances Rules, 1998, the complaint to the Ombudsman can be made:

• Only if the grievance has been rejected by the grievance redressal machinery of the insurer
• Within a period of one year from the date of rejection of the insurer
• If it is not simultaneously under any litigation